Payment Policy

Please keep your order details available when contacting us about the arrangements explained here.

Currency and payment methods

The store currency is CAD. Payment methods available for an order are shown securely at checkout and may vary by device, location, order value and payment provider.

Reviewing your payment

Review the CAD price, applicable taxes, selected items and final order total before authorizing payment. We do not list a card brand, wallet or instalment service as accepted unless it is actually offered for your order at checkout.

Pending and declined transactions

An authorization may appear as a pending entry before a completed charge. If payment is declined, check the billing details or contact your payment provider. Avoid repeated attempts if you are unsure whether an order succeeded; contact us with the order reference. The time needed to release a pending authorization depends on the provider.

Duplicate or unrecognized charges

Contact us with the order number, transaction date and amount if a charge appears incorrect. Do not send a complete card number, security code, password or one-time authentication code. We will investigate and correct an erroneous charge where appropriate.

Cancelled orders and refunds

Payments for cancelled or unfulfilled orders are refunded as required by law. Approved returns are handled under our Refund Policy. We do not require a store credit instead of a refund that is due to the original payment method.

Authorizing the transaction

Payment details are transmitted to the selected payment provider through checkout. We do not ask you to send complete card numbers by email or telephone. An order may remain pending until authorization is complete.

Security

If authorization fails, the order may not be accepted. We may contact you if additional verification is required. Never share a complete payment card number through an unsolicited message.

Receiving your refund

Approved refunds are returned to the original payment method. We process approved refunds within 10 business days; your bank or card issuer may take another 5–10 business days to display the credit.

Contact details

Email: amysmith2008@snhlsoble.com

Business address: 320 23 Ave Sw, Calgary, Alberta, T2S 0J4, Canada

Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (store local time).