Shipping Policy

We explain the available support and the information relevant to your order below.

Delivery area

We offer free standard shipping to addresses in Canada that are accepted at checkout.

Delivery changes and cancellation

Send address corrections as soon as possible. We cannot guarantee a change once a parcel is dispatched. If we cannot fulfil an order, we will notify you and refund the affected payment. Statutory cancellation and refund rights continue to apply if delivery is delayed or goods are not supplied.

For return shipping and exchanges, see our Refund Policy.

When orders are prepared and delivered

Orders are normally processed within 1–2 business days. After dispatch, standard transit usually takes 4–6 business days, for an expected total delivery time of 5–8 business days.

Shipment tracking

When tracking is available, we send tracking details to the contact information supplied at checkout. Carrier scans can take time to appear after a parcel is accepted.

Delays and delivery issues

Weather, carrier capacity, rural routes, holidays and address issues can affect delivery estimates. If a parcel is delayed, damaged or appears lost, contact us so we can investigate with the carrier.

Address information

Please check the delivery address before placing an order. Orders are shipped to Canadian addresses entered and accepted at checkout, and any limitation shown at checkout applies to that order.

Shipping cost and destination

Standard delivery is free for orders shipped to Canadian addresses accepted at checkout. We do not offer international delivery under this policy. Any address or service restriction must be shown before payment; contact us if checkout does not accept your address.

How delivery estimates are calculated

Business days are Monday to Friday, excluding public holidays. The normal 5–8 business day total includes 1–2 business days for processing and 4–6 business days in transit after dispatch. These are estimates, not a guarantee for a specific calendar date. We will communicate significant known delays.

Split shipments and missing parcels

An order may arrive in more than one parcel. Check the dispatch notice and contact us if an item is missing. If tracking says delivered but you cannot find the parcel, check the delivery address and safe places, then contact us. We will investigate and provide an appropriate resolution; contacting the carrier does not replace our responsibility to help resolve the order.

Contact details

Email: amysmith2008@snhlsoble.com

Business address: 320 23 Ave Sw, Calgary, Alberta, T2S 0J4, Canada

Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (store local time).